Return & Exchanges

Due to the premium nature of our products and strict health and hygiene regulations, we maintain a firm policy regarding returns and exchanges.

Eligibility: To be eligible for a return or exchange, the hair must be in its original, pristine condition. This means the security seal must be intact, and the hair must not have been brushed, unraveled, washed, or worn.

The 14-Day Window: Requests for returns or exchanges must be initiated within 14 days of the delivery date.

Non-Returnable Items: Custom-colored wigs, opened bundles, and items purchased on "Final Sale" are not eligible for return or exchange.

The Process: To start a return, please contact our support team with your order number. Customers are responsible for return shipping costs. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

Restocking Fee: Please note that all approved returns are subject to a 10% restocking fee to cover the cost of inspection and processing.